Outsourcing involves shared responsibilities and liabilities.
For small businesses especially, outsourcing has become the norm – and for a good reason. Specialized vendors can increase the efficiency of your company so you have the freedom to focus on your core business. As a client, you must clearly comprehend the benefits and purpose of outsourcing. There should be defined coordination and shared responsibility between your end and our end on the process involved in outsourcing for it to be successful. Sharing and own responsibilities in this outsourcing line is pivotal to make a successful business. Defining responsibilities and drawing line prior to start of the project is an important aspect in outsourcing not only avoiding discrepancy in process, redundancy, loss of data and money also creating a win-win outsourcing experience between client and the service provider. These are clear-cut duties that have nothing to do with the type, amount, or caliber of work that outsourcing entails. The scope of MF's responsibilities as your go-to partner for outsourcing back office medical billing services will change depending on your preferences.
Mayflower Technologies shared obligation for being a outsource partner.
Catering an encrypted site-to-site FTP data server
Providing a committed account manager and staff for every project
Entering all medical billing data and coding into the medical billing system
Complete quality control to guarantee industry standard accuracy of 98.3 percent
Prepare and submit any electronic claims to the proper insurance companies.
Printing every paper claim at clients end and for mailing it to the proper insurance companies.
Upon receiving EOBs, post payments and denials into the medical billing system.
Send daily reports on the volume received, the work accomplished, and any clarification needed to client account managers.
Respond to all patient questions promptly and politely.
To secure the greatest amount of collections, use consistent follow-up processes.
Erasing all PHI data from the server once every three months with the client's consent
Business clients shared obligation in using MF as an outsource partner.
Defining in advance the service's parameters and the amount of effort required
Calculating the turnaround time in advance
A good and transparent outsourcing contract granting access to and authority within your medical billing system
Put the most qualified managers in charge of managing the outsourcing partnership and conducting the evaluation of outsourcing.
Central point of contact (POC) for training, instruction, and knowledge sharing.
Obtain all medical billing-related data once a week, or more frequently if necessary, including patient demographics, charge slips, super bills, soap notes, office notes, referral documents, and EOBs.
Scan all necessary source papers, and then group them by date.
Transfer electronically to MF secure FTP
Providing guidelines for medical coding and billing.
Submitting all claims made electronically
Sending all paper claims and appeals to the relevant insurance companies
Reporting on EDI rejections for scrubbing
Provide prompt responses to all email clarifications and log messages.
Taking the required action in response to the daily reports supplied by MF
Regular input on the procedure we followed
Send us an inquiry if you're interested in outsourcing any part of your healthcare business to MF, and we'll respond with the best possible solution.
